-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
2
0
0
HP Recommended
1 ACCEPTED SOLUTION
Accepted Solutions
HP Recommended
What is your charger ? What is its rating (wattage) ? You need one of the following chargers
- 65 W Smart AC power adapter, 4.5 mm barrel connector, S-3P, EM part # 913691-850
- 65 W Smart AC power adapter, 4.5 mm barrel connector, S-3P, nPFC part # 710412-001
- 65 W, USB Type-C, wall mount, nPFC, 1.8 m (5.9 ft) part # L32392-001
- 45 W Smart AC power adapter, 4.5 mm barrel connector part # 741727-001
- 45 W Smart AC power adapter, 4.5 mm barrel connector, 2 prong, 1.8 m (5.9 ft) (RC) part # 742436-001
- 45 W, USB Type-C, wall mount, nPFC, 3 pin, 1.8 m (5.9 ft) part # L43407-001
Regards.
BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
HP Recommended
What is your charger ? What is its rating (wattage) ? You need one of the following chargers
- 65 W Smart AC power adapter, 4.5 mm barrel connector, S-3P, EM part # 913691-850
- 65 W Smart AC power adapter, 4.5 mm barrel connector, S-3P, nPFC part # 710412-001
- 65 W, USB Type-C, wall mount, nPFC, 1.8 m (5.9 ft) part # L32392-001
- 45 W Smart AC power adapter, 4.5 mm barrel connector part # 741727-001
- 45 W Smart AC power adapter, 4.5 mm barrel connector, 2 prong, 1.8 m (5.9 ft) (RC) part # 742436-001
- 45 W, USB Type-C, wall mount, nPFC, 3 pin, 1.8 m (5.9 ft) part # L43407-001
Regards.
BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for?
Ask the community