Battery does not charge

[alohasigma]

I have a HP17-p121wm.  The battery will not charge.  Computer says "plugged in - charging" but it will not charge.  HP diagnostics say that the battery s fine.  The adapter and cord are fine (unit runs fine when plugged in.) I have already updated the drivers - several times- so that is not the problem.  Should I consider getting a replacement battery even though tests say this one is fine? 

[The_Fossette]

@alohasigma

I reviewed your post and I understand that the battery is not getting charged.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you update the BIOS from the below link and check if it helps.

https://ftp.hp.com/pub/softpaq/sp96501-97000/sp96684.exe

If you continue facing the issue, then reinstalled Microsoft ACPI-Compliant Control Method Battery under the device manager.

Here is how you do it.

Step 1: Click the Windows “Start” button and right-click “Computer.”

Step 2: Click “Manage,” then “Device Manager.”

Step 3: Click the “Batteries” section. A list of devices will appear.

Step 4: Right-click the “Microsoft ACPI-Compliant Control Method Battery” device and click “Uninstall.”

Step 5: Click the “Action” menu item and “Scan for Hardware Changes” to reinstall the driver.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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