Battery doesn't charge

[Manuel106]

the battery suddenly decided to stop charging, it was at 16%, refused to charge further

[Manuel106]

After the Diagnostic HP BIOS check appears this message: Fusibile scattata ID ERRORE: PWDU7D-BGECJB-MFPV5G-C6DS03

[Max3Aj]

Hi @Manuel106, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
The error "Fusibile scattata" (Blown Fuse) with the failure ID PWDU7D-BGECJB-MFPV5G-C6DS03 suggests a hardware failure in your HP ENVY 15-ep0005nl laptop's battery or charging circuit. Here’s what you can do:

1. Basic Troubleshooting

Check the Power Adapter and Charging Port

• Unplug the charger, inspect the connector for damage or dust, and try a different power outlet.
• If possible, test with another compatible HP charger.

Perform a Power Reset

1. Shut down the laptop.
2. Disconnect the power adapter.
3. Press and hold the power button for 30 seconds.
4. Reconnect the adapter and try charging again.

Update the BIOS & Drivers

• Go to HP Support Assistant or HP's website and check for BIOS updates.
• Ensure your battery and power management drivers are up to date.

2. Check Battery in Windows

1. Open Device Manager → Expand Batteries.
2. Right-click Microsoft AC Adapter & Microsoft ACPI-Compliant Control Method Battery → Click Uninstall device.
3. Restart your laptop; Windows will reinstall the drivers automatically.

3. Run HP Hardware Diagnostics (Again)

• Turn off the laptop.
• Press F2 at startup to enter HP PC Hardware Diagnostics.
• Run the Battery Test again.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support 

[Manuel106]

Thanks, but the three methods you suggest me didn't resolve the issue. I have ordered a new battery from the hp spare parts website and i am waiting for the delivery. I hope that the problem is in  the battery and that i can solve it when i change it. I will inform you after replacement.

[Max3Aj]

Thank you for your response, @Manuel106. 
That sounds like a solid plan! If the issue is just with the battery, replacing it should get your HP ENVY back to normal. Once you install the new battery, remember to:

1. Calibrate It – Charge it to 100%, then let it drain completely before recharging.
2. Check BIOS & Drivers – Update if needed to ensure proper battery communication.

I hope this helps!

If my response resolves your issue, please click “Accepted Solution” to help others find the answer. Also, don’t forget to click the “Kudos/Thumbs Up” button to say thanks!

Take care and have a great day.

Max3Aj

HP Support

[Manuel106]

The battery is arrived but…..computer doesn’t  recognize it.

In attachment the images of the errors that appear when i start the notebook.

So i installed the former battery and there are no problems during reboot (obviously there is the old issue, reason for that i changed battery).

I have already written to the hp support assistant by whatsapp. It's incredible.....