Battery drain issue HP Spectre x360 Convertible 13-w0XX

[krish_krish]

Hi All,

I am also facing a battery drain issue when laptop is shut down on my HP Spectre x360 Convertible 13-w0XX .

I hear the Sphinx fix will resolve issue but did not find a fix. If anyone has the fix please share here.

The links in other posts are dead/ not working.

Thanks in advance.

[Echo_Lake]

@krish_krish

Thank you for posting on the HP Support Community.

• Did this happen after a recent window or software update?
• Did you try another charger?
• Does the notebook shut down immediately (right after you unplug the charger)?
• Do you get any error message on your notebook (Such as Plugged in, not charging, etc.)?

While you respond to that, let's try these steps:

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (do not skip any troubleshooting steps even if you feel steps are repeating)

BIOS default: 

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer. If the issue persists, follow next steps.

Run hardware diagnostics test on battery and Charger:

Use the following steps to open the Component Tests menu.

1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
3. On the main menu, click Component Tests.
4. The Component Tests menu displays. Your Component Tests menu might be different, depending on the components installed on your computer.
5. To run both tests simultaneously, in the Component Tests menu, click Power Source, and then click Run once. Each component can also be tested individually.

AC Adapter Test:

The AC Adapter test provides an interactive test to determine if the AC power adapter is functioning properly. A good battery is required for this test. Before running the AC Adapter Test, HP recommends verifying that your computer can receive power by connecting a known working AC adapter.

Follow these steps to perform the AC Adapter Test.

• In the Component Tests menu, click Power, and then click an AC Adapter Test.
• Click Run once.
• The AC Adapter Test begins.
• When the test is complete, the results are displayed on the screen.

Battery Test:

Follow these steps to perform the Battery Test:

1. In the Component Tests menu, click Power, and then click Battery.
2. Click Run once. The Battery Test begins.
3. When the battery test is complete, the results are displayed on the screen. For additional battery information, click Battery Details.

If the test passes, continue with these steps:

1. Go to Start, search for Device Manager, and open this result.

2. Expand batteries.

3. Right-click on the ACPI option (usually the 2nd option) and select delete or uninstall. Follow the prompts.

4. Shut down the computer. 

5. Disconnect the charger.

6. Remove the battery.

7. Hold down the power button for 1 minute.

8. Insert the battery only.

9. Attempt to turn the battery on.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[krish_krish]

Unfortunately, I already tried these steps and does not resolve the issue.

Do you have Sphinx fix ?

[Echo_Lake]

@krish_krish
Thank you for posting back. 

As you've performed relevant troubleshooting steps and the issue persists, I would recommend reinstalling Windows Operating system will fix the issue. 
 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

• Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10, 7) 
• Click here: https://support.hp.com/in-en/document/c04758961#AbT3 perform a System Recovery (Windows 10)

Note: If its a hardware related issue with the battery then the computer needs to be serviced.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[sui3]

hi, does reinstalling the window OS helps? 

[krish_krish]

Does anyone have solution provided in below thread, this will help in resolving issue:

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Battery-drain-of-more-than-18-...

[KrazyToad]

@krish_krish

I have gone through that thread and this was a Hardware issue where the Notebook had to be taken in for service

I have sent you a private message with the next course of action, this these steps are not to be used for other Notebooks

Please check your private message icon on the upper right corner of your HP Forums profile.

Next to your profile Name, you should see a little blue envelope
 

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[krish_krish]

Finally got the fix from user Dlford, and it worked for me. The battery level for the last 24 hours remains same.

I am sharing the link here if anyone looking for this fix.

https://drive.google.com/file/d/1PB0tH0lnfyGZ6XDuuPmzfXg4IjfTlVxE/view?usp=sharing

Unfortunately, the (standard) solutions suggested by HP support guys do not work, please don't waste time on that, they are not aware of the actual issue. All Spectre laptops manufactured in 2017 (maybe others) have this issue.

Do not reinstall windows as suggested by support guys it will not resolve the issue and very painful restoring everything back. 

[sui3]

the flash exe does not auto shut down my laptop.

i manually shut down and follow the steps until load the PD FW checker.

Click getVer but it only shows Load IO Lib OK . nothing more.

[krish_krish]

May be you have not run it with Administrator privilege.

Run exe with Administrator privileges. To do so, right click on exe and select "Run as administrator" option.

Without admin right the fix Will not work.

Please reply if that works for you.