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HP Recommended
HP Spectre X360 ap0023dx
Microsoft Windows 10 (64-bit)

As the title and some long threads here say, I have an issue of the battery draining at a fast rate (1% per hour) when it is suspended. I've done all the steps described for many products as described all over HP support forums, like turning off fast boot, reinstalling the battery drivers and recalibrating it, etc. with no success. I've come to the conclusion that my (awesome) Spectre needs the Sphinx NVME fix, but I also read that the file is not readily available online because there are some specific steps depending on the laptop model. 

1% per hour while sleeping is A LOT. I wouldn't expect that from this kind of machine. 

Thanks for your help! 

3 REPLIES 3
HP Recommended

@Vvictormanuel,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the battery is draining when the computer is in suspended mode.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

HP Recommended

Thanks for your response! I’m already on the latest bios , 40. 

HP Recommended

@Vvictormanuel,

 

I recommend you contact support to further diagnose the issue.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.