• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎02-11-2023 01:55 PM - edited ‎02-11-2023 01:56 PM

HP Recommended
Product: HP EliteBook 645 14 inch G9 Notebook PC (4K020AV)

Hi,

I have big trouble with my laptop. When I power it off, its lose battery - about 15% by night. After weekend remains in battery about 40% - its not acceptable for me.

I have last bios (1.10.00 - I think its from win update)

Fast start in win was disabled.

charging usb port was disabled too.

In work we have few same laptops and some has same issue and some not (30/70).

I try reinstall win (clear drive), new firmware, make all updates, turn off it "hard" but still it same - loose power in off state.

Whats wrong? Can somebody help me?

Category:
2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-05-2023 10:43 PM

HP Recommended

Nobody help me?

Thanx.

I have solution now - because on HelpDesk line on HPsupport, guy tell me thats normal thats You lose 15% of battery by night. You have two options:

1. take your HP laptop, dispose it and buy Dell.

2. use your guarantee and guy from service change your Motherboard and battery.

 

Booth solution is works well because now I lose only about 2% by weekend.

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎03-05-2023 10:43 PM

HP Recommended

Nobody help me?

Thanx.

I have solution now - because on HelpDesk line on HPsupport, guy tell me thats normal thats You lose 15% of battery by night. You have two options:

1. take your HP laptop, dispose it and buy Dell.

2. use your guarantee and guy from service change your Motherboard and battery.

 

Booth solution is works well because now I lose only about 2% by weekend.

1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.