Battery drain when powered off

[Venu1439]

Hello ,

could  you please update latest status ? or is there any other method to resolve the issue ?

Facing same issue.

[A4Apollo]

Hi! @Venu1439,

Please share the product number of the PC to assist you better.

Try updating the BIOS and chipset drivers on your PC to the latest version using HP support assistant.

Refer this article to know more information about using the HP support assistant. Click Here

As the battery is a consumable part the life of the battery decreases each time you charge the laptop.
 
Factors that contribute to loss of battery capacity.
 
Li-Ion battery cells suffer gradual, irreversible capacity loss with each discharge-charge cycle. Such aging occurs more rapidly as temperature and discharges loads increase.
The self-discharge rate of a Li-Ion battery is higher if the battery is left in an unpowered notebook.
During prolonged storage or non-use, the battery charge will decrease below its recommended low-voltage level.
Leaving the battery in a depleted condition for an extended period will accelerate the decrease in FCC.
Leaving the battery at a high level of charge in a high-temperature environment for extended periods (for example, running a notebook computer in a docking station under a heavy load) will accelerate the loss of capacity.
Running high-end applications using the battery accelerates the loss of capacity. For example, playing 3D games will lower FCC faster than using word processing applications.
  

However, you can try the steps recommended below.
 
Open Power Options on Windows 10.
Click Change plan settings for any of the power plans. I would suggest you choose the power saver plan.
Now click Change advanced power settings.
Under the Advanced Settings tab, scroll down to find Processor power management.
Now, expand (click on +) Processor power management.
Expand Maximum processor state.
Click the On-battery option and reduce the processor state to 20%. You can choose any other value.
Click Ok. The settings are saved, you can close the Power Options window.

Enable Adaptive Brightness
Go to Power Options select change advanced power settings
Go to the Change advanced power settings. Expand Display> expand Enable Adaptive Brightness. Now, turn on Adaptive Brightness for On-battery and Plugged in options (whichever you like. Click Ok to save the settings.

If the issue still persists try uninstalling the battery drivers device manager.

Search for and open Device Manager.
Click next to Batteries to expand the battery options.
With the options expanded, right-click each ACPI option and in the menu, click Uninstall.
Restart the computer.
The battery should now charge properly.

Lastly, try performing a battery calibration and check if it helps.

Refer this article to know more information about performing battery calibration. Click Here

Also, refer this document to understand more about lithium-ion batteries.
 

Let me know if this works!

Have a great day! 🙂

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[Venu1439]

Hello,

I have already tried couple of things by referring previous post from HP community except BIOS  upgrade.

Here are the product details for further trouble shooting/suggestions from HP Support.

HP Pavilion x360 Convertible 14-dh0xxx
Serial number: 8CG915C6NR
Product number: 6ZF27PA#ACJ
Operating system: Windows 10 Home Single Language 64-bit
Microprocessor:Intel(R) Core(TM) i3-8145U CPU @ 2.10GHz
System memory: 4GB
Memory slot 1: 4GB SK Hynix 2400MHz
System board: 85C4 33.16
System BIOS: F.02

Thanks,

Venu Bommasani

[A4Apollo]

Hi! @Venu1439,

Thanks for writing back to us.

As the issue persists after trying out the steps.

Try performing a complete system reset on the PC and check if it helps.

Refer this article to know more information about performing a system reset. Click Here

Hope this helps!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!