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Ankit_Kr
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Solved!

Battery draining by connecting the charger

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HP Laptop 15-da1030tu
Microsoft Windows 10 (64-bit)

Hello,

 

This happened while I was using my laptop with 65% battery charged and adapter unplugged.

 

After noticing the 65% charge I connected the power adapter(charger), as I connected the charger the "Locking" message showed (which normally appears when the laptop is going to hibernate after battery falls below 5%, but it showed while my battery was at 65%), and after that the laptop goes in hibernate mode.

 

After I opened it by pressing the power button the battery showed to be 7% charged.

 

So this indicates that my battery drained from 65% to 5% just by connecting the charger.

 

Also this problem happens again randomly, sometimes it will happen sometimes it will not.

 

Conclusion: - My battery drains from 40%-65% to less than 5% just by connecting the charger. So please guide me how this happened and how to solve this.

 

1. My laptop is regularly updated.

2. I also uninstalled the "Microsoft ACPI-Compliant Control Method Battery", & it automatically reinstalled.

5 REPLIES 5
The_Fossette
HP Support Agent
HP Support Agent
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@Ankit_Kr

 

I reviewed your post and I understand that the battery is discharging when you connect the charger.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS from the below link and check whether the issue is resolved.

 

https://ftp.hp.com/pub/softpaq/sp107501-108000/sp107606.exe

 

If you continue facing the issue, then follow the steps in the below article and run a test on the battery.

 

https://support.hp.com/in-en/document/c04700771

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Ankit_Kr
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Hello,

 

And thanks for reply,

 

I had currently installed the BIOS and using my PC, will let you know if the problem happens again.

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The_Fossette
HP Support Agent
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@Ankit_Kr

 

Thank you for the update.

 

Do let me know if you need further assistance.

 

Cheers!

The_Fossette
I am an HP Employee

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Ankit_Kr
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Well,
guess what!

 

It happened again.

 

Several times when I plug my charger the battery is drained to zero (from about 60% charged) and the laptop enters in the hibernate state.

 

That's it.

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The_Fossette
HP Support Agent
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@Ankit_Kr

 

I recommend you contact support to further diagnose the issue.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

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