Battery draining by connecting the charger

[Ankit_Kr]

Hello,

This happened while I was using my laptop with 65% battery charged and adapter unplugged.

After noticing the 65% charge I connected the power adapter(charger), as I connected the charger the "Locking" message showed (which normally appears when the laptop is going to hibernate after battery falls below 5%, but it showed while my battery was at 65%), and after that the laptop goes in hibernate mode.

After I opened it by pressing the power button the battery showed to be 7% charged.

So this indicates that my battery drained from 65% to 5% just by connecting the charger.

Also this problem happens again randomly, sometimes it will happen sometimes it will not.

Conclusion: - My battery drains from 40%-65% to less than 5% just by connecting the charger. So please guide me how this happened and how to solve this.

1. My laptop is regularly updated.

2. I also uninstalled the "Microsoft ACPI-Compliant Control Method Battery", & it automatically reinstalled.

[The_Fossette]

@Ankit_Kr

I reviewed your post and I understand that the battery is discharging when you connect the charger.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you update the BIOS from the below link and check whether the issue is resolved.

https://ftp.hp.com/pub/softpaq/sp107501-108000/sp107606.exe

If you continue facing the issue, then follow the steps in the below article and run a test on the battery.

https://support.hp.com/in-en/document/c04700771

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[Ankit_Kr]

Hello,

And thanks for reply,

I had currently installed the BIOS and using my PC, will let you know if the problem happens again.

[The_Fossette]

@Ankit_Kr

Thank you for the update.

Do let me know if you need further assistance.

Cheers!

[Ankit_Kr]

Well,
guess what!

It happened again.

Several times when I plug my charger the battery is drained to zero (from about 60% charged) and the laptop enters in the hibernate state.

That's it.

[The_Fossette · Accepted solution]

@Ankit_Kr

I recommend you contact support to further diagnose the issue.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!