Battery draining issue in HP Pavillion X360 laptop

[tmr1206]

Hi.

I have hp pavillion x360 laptop . which is under warrenty .This laptop has battery backup of 11 hrs ( from hp site). which is not giving at least 3 to 4 hrs of backup if we charged 100 percent . 

if we charge 100 percent  and working with laptop on battery.  The battery is draining quickly even iwe have low brightness.

if i shutdown laptop with 40 % of battery . when we turn on laptop on another other day  battery is showing empty.

Can you please provide a solution for this.

Thanks in advance.

[Riddle_Decipher]

@tmr1206 I have a few steps listed below that should help you resolve this concern:

Unplug the charge and use the laptop until the battery drains to 15%.

Turn off the laptop and turn it back on after 30mins.

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager:
1) In the search box, type, and open “Device Manager”.

2) Expand “Batteries”.

3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.

4) Click on “Uninstall”.

5) At the prompt put a check in the box to remove the current driver

6) Shutdown the computer.

7) (Depending on the model you have) Remove the battery for a minute and then put it back in.

😎 When the computer comes back up it should automatically find the driver.

9) Go to Device Manager.

10) Expand Batteries.

11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.

12) Click "Search automatically for updated driver software"

Do the same thing with Microsoft ACPI-Compliant Embedded Controller.

Restart the computer and the issue should be fixed.

If the issue persists, please run a battery test using the steps in this link and get back to me with the results: Click here
 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

[tmr1206]

HI,

i did all steps but i am not able to remove the battery . this laptop battery attached inside 

[Riddle_Decipher]

@tmr1206 I understand you've got a non-removable battery and you don't have to follow those steps in your case, that said, if you've gone through the steps in the link I shared to run a test on the battery and calibrating it, yet the issue persists, I suggest you create a new user account and check if it works, if not, try another wall outlet or another adapter, and let me know if that works.