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Common problems for Battery
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‎01-17-2019 03:22 AM

HP Recommended
Product: au111tx
Operating System: Linux

The problem started 2 weeks back.I don't remember how long the battery lasted on full charge.But now it's lasting around 1 and 1/2 hours.Charging is also very slow.The battery stats may be wrong.It charges to only 53% at max and says remaining time to charge 18:00 hrs.But it won't charge though.My model is Hp Au111tx with running ubuntu 18.04(dual boot)

2 REPLIES 2

‎01-17-2019 03:29 AM

HP Recommended

Hi

https://support.hp.com/us-en/product/hp-pavilion-15-au000-notebook-pc-series/10862158/model/13152606...

 

If in doubt please ask.

 

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‎01-17-2019 03:37 AM

HP Recommended

It would help if you identified your notebook with a complete product name or the ProdID found in the tiny lettering on the bottom of your notebook.

 

AU111TX is not a product name for an HP notebook. 

Do you have an HP 15-AU111TX notebook instead?

 

Since you have Ubuntu installed, you do not have access to the HP PC Hardware Diagnostics that is available with an F11 keystroke on a Windows notebook.

 

You will need to download the HP PC Hardware Diagnostics 4-IN-1 USB key sp92620.exe on a Windows PC and then install it to a USB key that has  about 4 - 16 GB of storage capacity. Boot to it and run the diagnostics to test your battery.  Use the following link to go to the HP PC Hardware Diagnostics portal.

https://www8.hp.com/us/en/campaigns/hpsupportassistant/pc-diags.html


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