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‎02-22-2020 06:00 AM - edited ‎02-22-2020 06:04 AM

HP Recommended
Product: Pavilion 15 CS-3069TX
Operating System: Microsoft Windows 10 (64-bit)

Hi, I just bought a new HP Pavilion 15 (model of cs-3069 TX) about 3 weeks ago. The battery gets to drain up quite quickly. (seems like it drains 1% in one minute. By about an hour, more than 20% of battery has lost). I have adjusted the screen brightness to its minimum level as well as putting it in battery saver mode. Also, the battery gets up to 30 to 35 degree Celsius while checking it with HP support assistant although I have just on my laptop for less than 30 minutes. Not only that, the battery has drained for 5% while leaving it turned off for a day. Is there anything I can do with this? Hope to hear from you guys soon, thank you!

1 person had the same question
2 REPLIES 2

‎02-22-2020 07:06 AM

HP Recommended

The first thing to try is a calibration. 

 

https://www.youtube.com/watch?v=wgsLomzvr5E

 

https://support.hp.com/us-en/document/c01297640

Calibrate the Battery on HP Notebooks | HP Computers | HP Support
Calibrate the Battery on HP Notebooks | HP Computers | HP Support
youtube.com/watch?v=wgsLomzvr5E
This video is updated https://youtu.be/OBJxM5HQFs0 This video shows how to calibrate the battery on your HP Notebook. We will use the HP PC Hardware Diagnostics UEFI to calibrate the battery and restore the proper levels. For other helpful videos go to https://youtube.com/hpsupport. More support ...
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‎02-22-2020 07:08 AM - edited ‎02-22-2020 07:17 AM

HP Recommended

Hi, I have tried this method in about 2 weeks ago and it seems like the problem still occur. Should I perform this calibration step again? Some did comment that fully discharging decreases battery life (from other forum). 

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