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‎01-20-2019 02:42 AM

HP Recommended
Product: Hp Omen dc0051nr
Operating System: Microsoft Windows 10 (64-bit)

Battery drains off while lap top is switched off

 Not in sleep mode. Not hibernate. It i switched of completely . And batery gets from 100% to 65-70% in 24h. Any idea. 

1 REPLY 1

‎01-21-2019 11:13 AM - edited ‎01-21-2019 11:14 AM

HP Recommended

@Vlax
Thank you for posting on the HP Support Community.

 

I see that your battery drains when the notebook is turned off, 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • When was the last time it worked fine?
  • Have you made any hardware/software changes?
  • Have you tried any troubleshooting steps?
  • Did this happen after a recent window or software update?

While you respond to that, I recommend you to perform the following steps to isolate the issue and arrive at a fix:

 

To resolve the issue you are experiencing with your battery:

Please remove the notebook battery, plug the AC power cable back into the notebook, then turn it on.

Does it power the Notebook?

 

Please make sure that the AC adapter cable is not plugged into a power strip, surge protector, or secondary power source. It should be directly into a wall outlet. 

 

Hope this helps! Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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