Battery drops to 0% when awoken from shutdown/hibernate if it had below 40% when shut down

[Ruel11]

I have a hp victus 15, and for some time now if i awake my pc from shutdown/hibernate and the batter is below around 45% when it opens the battery will immediately drop down to 0% but otherwise if im just using my pc the batter works normally and will drain until it runs out of battery, so it will work like its supposed to. this is my battery report:

	BATTERY 1
NAME	Primary
MANUFACTURER	HP
SERIAL NUMBER	SerialNumber
CHEMISTRY	LION
DESIGN CAPACITY	52,552 mWh
FULL CHARGE CAPACITY	45,091 mWh
CYCLE COUNT	175

i also tried running modern standby sleepstudy and found interesting results: 

169

2025-03-17 23:32:24

14:36:46

Shutdown

----

----

25%

Detailed Session Information

• Battery Information

  • Remaining Charge Capacity At Entry [mWh]

    		10960
    Full Charge Capacity At Entry [mWh]		44421
    Remaining Charge Capacity At Exit [mWh]		25179
    Full Charge Capacity At Exit [mWh]		41314

THAN MY MAX CAPACITY GOES TO 0?

170

2025-03-18 14:09:11

0:00:12

Active

----

Power Source Changed

61%

Detailed Session Information

• Battery Information

  • Remaining Charge Capacity At Entry [mWh]

    		25179
    Full Charge Capacity At Entry [mWh]		41314
    Remaining Charge Capacity At Exit [mWh]		0
    Full Charge Capacity At Exit [mWh]		0

171

2025-03-18 14:09:24

0:00:47

Active

Power Source Changed

----

-

Detailed Session Information

• Battery Information

  • Remaining Charge Capacity At Entry [mWh]

    		0
    Full Charge Capacity At Entry [mWh]		0
    Remaining Charge Capacity At Exit [mWh]		0
    Full Charge Capacity At Exit [mWh]		0

172

2025-03-18 14:10:11

0:00:20

Hibernate

Battery

Unknown

0%

Detailed Session Information

• Battery Information

  • Remaining Charge Capacity At Entry [mWh]

    		0
    Full Charge Capacity At Entry [mWh]		28366
    Remaining Charge Capacity At Exit [mWh]		69
    Full Charge Capacity At Exit [mWh]		28366

173

2025-03-18 14:10:32

0:00:00

Screen Off

Hibernate, or Shutdown

Resume S4 Display Burst

0%

Detailed Session Information

• Battery Information

  • Remaining Charge Capacity At Entry [mWh]

    		69
    Full Charge Capacity At Entry [mWh]		28366
    Remaining Charge Capacity At Exit [mWh]		80
    Full Charge Capacity At Exit [mWh]		28366
    Charge Limiting Mode Enabled At Entry		NO
    Charging State Power Supply Present At Entry		NO
    Charging State Adequate At Entry		NO
    Trip Point Supported At Entry		YES
    Charge Limiting Mode Enabled At Exit		NO
    Charging State Power Supply Present At Exit		NO
    Charging State Adequate At Exit		NO
    Trip Point Supported At Exit		YES

    174

    2025-03-18 14:10:32

    1:53:47

    Active

    ----

    Power Source Changed

    0%

    Detailed Session Information

    • Battery Information

      • Remaining Charge Capacity At Entry [mWh]

        		80
        Full Charge Capacity At Entry [mWh]		28366
        Remaining Charge Capacity At Exit [mWh]		40990
        Full Charge Capacity At Exit [mWh]		41406

        175

        2025-03-18 16:04:30

        0:05:00

        Active

        SwitchToDC

        MonitorOff

        99%

        Detailed Session Information

        • Battery Information

          • Remaining Charge Capacity At Entry [mWh]

            		40990
            Full Charge Capacity At Entry [mWh]		41406
            Remaining Charge Capacity At Exit [mWh]		40898
            Full Charge Capacity At Exit [mWh]		41314

            so idk, ive run hp battery tests and the ones in bios and they all said the battery was ok and as ive said the problem only happens when pc is awoken from shutdown/hibernation. ive also tried updating battery drives and there up to date, same thing with bios and windows version

[Kuroi_Kenshi]

Hi @Ruel11,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your laptop's battery!

We're thrilled to have the opportunity to assist you and provide a solution.

It looks like your HP Victus 15 has an issue where the battery percentage incorrectly drops to 0% when waking from shutdown or hibernation, but otherwise functions normally during regular usage. You can try these steps to fix it:

1. Battery Calibration Issue (Battery % Reading Incorrect)

Manually Calibrate the Battery

Charge to 100% → Leave it plugged in for 30 minutes.

Unplug and use normally until it completely shuts down due to low battery.

Let it rest for at least 3 hours (so the battery sensors reset).

Charge it back to 100% without interruption.

Repeat this process twice to see if the issue resolves.

HP Battery Protection or BIOS Power Management Issue

Disable "Fast Startup" in Windows

Go to Control Panel → Power Options.

Click "Choose what the power buttons do".

Click "Change settings that are currently unavailable".

Uncheck "Turn on fast startup".

Click Save changes, restart, and test.

Battery Driver Issue

Since you already updated the drivers, let’s try reinstalling them:

Open Device Manager → Expand Batteries.

Right-click Microsoft ACPI-Compliant Control Method Battery → Uninstall device.

Right-click Microsoft AC Adapter → Uninstall device.

Restart your PC (Windows will reinstall the drivers automatically).

Test again.

Let me know how it goes.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,