-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
4
0
0
HP Recommended
HP Recommended
Possible yes but not good. The laptop is not that old. Have you run a diagnostic test on the battery?
https://support.hp.com/us-en/document/ish_2268927-1713329-16
Post back the advanced results if you can. The internal battery is used by the system for keeping the computer clock which runs all the time. Therefor it uses a trickle of power even if the laptop is completely off. Also, Windows 11 puts the computer into a kind of hybrid sleep which lets it boot up faster. That draws a bit of power. 5% or so per day is very normal. 44% per day is not. Do you leave any peripheral like a mouse or external keyboard connected when you shut down? This article explains how to truly shut down. Try that and see how much power you lose.
https://www.howtogeek.com/780506/youre-shutting-down-wrong-how-to-really-shut-down-windows/
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for?
Ask the community