Battery error replace 40

[matt88881]

Battry wont charge but will run from mains. Charging icon shows the connection to the mains. It appears to charge for a few seconds after login but that then stops and sits at 0% continually. Every so often it will randomly say locking screen and then crash. Ran a diagnostic and had failure id - 0GF14F-83MBSQ-MFPX7F-C09303 .

Linked to heading Battery Check :Primary - Replace (40)

Any idea if this can be fixed. Do I need a new battery of is this something else. I have deleted and reinstalled the latest 2 drivers that are battery related.

Thanks

[Nal_NR]

Hi @matt88881,

Welcome to the HP Support Community. 

Do not worry, I'd be happy to help you! 

Since the battery test shows failure id - 0GF14F-83MBSQ-MFPX7F-C09303, this is a hardware issue and the battery needs to be replaced. 

We have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers who should be able to sort this out. HP provides repair or service options as well. Hence I encourage you to contact HP support.

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

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