Battery expansion causing case cracks

[Musicrab]

Just posting to see if HP would be interested in this battery issue.  A neighbour said their 2017 Pavilion wouldn't stay on.  Looking at the latop, the keyboard had an extreme bulge in the battery area resulting in the power switch being squeezed and case cracking.  Openning up, I found an extreme case of battery expansion.  It wasn't overheating or leaking so think it was safe but obviously removed.

A good example to show why its not a good idea to leave the external power brick plugged in 24/7.

Bloated battery

[Echo_Lake]

@Musicrab

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue. This sounds like hardware related issue with the system and to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now. 

I would request you to reach out to our Support and our Support Engineers to check the available service options to diagnose the computer physically.  HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Musicrab]

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@Echo_Lake wrote:   As we have limited support boundaries in the support community as of now. 

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OK, I have not a clue what that means but guess you are not interested in faulty batteries out of warranty.  We will discard the battery and use the latop without a battery.  Thanks.

[Echo_Lake]

@Musicrab

Thank you for posting back. 

Contacting our support team will be able to sort out the battery issue. As I won't be able to do that here in the support community. 

Keep me posted for further assistance.

[Barbie28311]

One of our laptops has done the same.  It's obviously a well known problem, and it seems that HP doesn't care if you are out of warranty, even if they have defective batteries. I've never had any other brand of laptop do this.   Ours has gotten to where the battery won't charge properly due to the bulging of the defective batteries they are fully aware of, and want to do nothing for their customer.   They won't even answer my email 

[kflash08]

Almost every laptop, tablet, phone, etc. that uses a lithium ion battery has built in circuity that prevents the battery from being overcharged. Leaving the power adapter plugged in constantly will not overcharge the battery, and will stop charging the battery once it reaches 100% or at certain amperage. Furthermore, if the battery is failing, this circuity will charge the battery at a slower rate and/or prevent the battery from fully being recharged. If none of this was implemented, then the battery would likely explode and/or catch on fire. Budging batteries are usually the result of the battery's chemistry breaking down or the result of being improperly made.