Battery failure at 16 months - Recall?

[ddemonbr]

I purchased a HP Laptop 15-ef2xxx at the end of May 2022. This month, I realized that the battery is completely dead. NOTE: It did not slowly deplete life over time as most batteries do - it just went from holding a good charge in May when I last used it to holding no charge at all regardless of charger, conveniently in time for the warranty to expire. I know this is a hardware/manufacturing defect, not user error, because this PC is not heavily used and sits securely in my office most of the time. 

What can HP do to make this issue right?

[BeemerBiker]

Run the battery tests described below

https://support.hp.com/us-en/document/ish_2268927-1713329-16

Then do the battery calibration

It would also be useful to gather and view a battery report:

Please run the battery report and post  the summery
you run the battery report by bringing up the administrator command windows "cmd" and running powercfg/batteryreport as shown below

After entering that explorer line you should see something like the following. You will have to click on it as it is long
http://stateson.net/docs/SP4_battery-report.html
You can use the WindowsKey + shift + S to copy and paste a small image.

[ddemonbr]

Thank you very much for the quick reply. Unfortunately, it is telling me that no battery has been found. I took the laptop apart, removed the battery, inspected it and the pins, saw no physical damage, reassembled, and restarted the computer. I also tried uninstalling the battery and AC adapter drivers and restarting with now luck.

[BeemerBiker]

There is a battery recall as described here

https://support.hp.com/us-en/document/ish_2190971-1693222-16

Any inexpensive voltmeter can be used to see if the battery has a charge.  You would have to disconnect the battery and see if it was holding a charge, then (with battery removed) test the motherboard -> battery contacts to see if they are providing a charge.

https://support.hp.com/us-en/checkwarranty

https://support.hp.com/us-en/contact-hp
https://www.hp.com/us-en/contact-hp/ww-contact-us.html