Battery failure or not?

[Angie_T]

The "HP Support Assistant" says the battery needs replaced:

I ran several diagnostic tests available through HP Support, both the "fast" and the "extended" scans, and the battery/power status came back as "Passed" on both tests.  😵 😧 😫

So, is the battery bad or not?!? 

The light where the adapter/cord plugs in IS flashing red, so I assume there's an issue somewhere. 

One of the HP Support pages I found provided a parts list, but it only listed power cords. That made me wonder if it's just the cord. Another time, I did have batteries come up, but how do I know which one I need?

It is just over 2 years old and just over 1 year out of warranty (October). I don't use it a ton because I have a laptop from my job. However, some sites are blocked for security purposes so I do have to use my personal laptop for that, but it's not a lot.

If you choose to respond, please "dumb down" the tech-speak so I understand what you're explaining. 

Thanks!

[NonSequitur777]

@Angie_T,

Welcome to our HP Community forum!

Let's take a look.  But for that, I need your System SKU: please type in: System Information in your lower Windows search bar, and click on System Information, and look to the right of "System SKU" (it is something like this: 6Q411UT#ABA) and provide that information.

Kind Regards,

NonSequitur777

[Angie_T]

@NonSequitur777 -  System SKU is 767K9AV

[NonSequitur777]

@Angie_T,

Thank you for the info -and sorry for the delay, I was out of State and travelling.

OK, the part number for the battery in your HP 17.3 inch Laptop PC 17-c3xxx (767K9AV) is: L97300-005 "3CELL BATTERY 41Wh 3.72Ah LI HW03XL".

You can buy a quality HW03XL replacement battery online, such as this purchase option via Amazon: Amazon.com: DMKAOLLK 41.04Wh HW03XL Battery for HP L97300-005, Replacement for HP Pavilion 15-EG 15-....

Kind Regards,

NonSequitur777