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‎12-13-2021 04:25 PM

HP Recommended
Product: OMEN by HP Laptop 15-ce0xx
Operating System: Microsoft Windows 10 (64-bit)

I recently replaced my battery due to it swelling. It was about twice the size it was suppose to be, and I didn't want to leave it inside my laptop. Anyways, I'm now getting a "Replace" error; Failure ID: PUQ3N2-91MAST-MFPW21-C0AK23. I have no idea why it would need replaced as it hasn't been that long sense I did so. I am willing to replace it, I would just appreciate if someone could explain the error. Thank you in advance.

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1 REPLY 1

‎12-13-2021 05:15 PM

HP Recommended

What battery did you install? A HP battery or an aftermarket one? Any kind of warranty offered on it?

 

They usually ask you here to run a full battery diagnostic from bios and post the full results here.

Volunteering here is my therapy
17-cp0097er
HP Envy 27-b014
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