• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Webcam Not Working? Advanced Fixes for HP Notebooks! Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎12-13-2021 04:25 PM

HP Recommended
Product: OMEN by HP Laptop 15-ce0xx
Operating System: Microsoft Windows 10 (64-bit)

I recently replaced my battery due to it swelling. It was about twice the size it was suppose to be, and I didn't want to leave it inside my laptop. Anyways, I'm now getting a "Replace" error; Failure ID: PUQ3N2-91MAST-MFPW21-C0AK23. I have no idea why it would need replaced as it hasn't been that long sense I did so. I am willing to replace it, I would just appreciate if someone could explain the error. Thank you in advance.

Category:
1 REPLY 1

‎12-13-2021 05:15 PM

HP Recommended

What battery did you install? A HP battery or an aftermarket one? Any kind of warranty offered on it?

 

They usually ask you here to run a full battery diagnostic from bios and post the full results here.

Volunteering here is my therapy
17-cp0097er
HP Envy 27-b014
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.