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Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Doxonil
New member
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Message 1 of 2
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Battery failure

HP Recommended
OMEN by HP Laptop 15-ce0xx
Microsoft Windows 10 (64-bit)

I recently replaced my battery due to it swelling. It was about twice the size it was suppose to be, and I didn't want to leave it inside my laptop. Anyways, I'm now getting a "Replace" error; Failure ID: PUQ3N2-91MAST-MFPW21-C0AK23. I have no idea why it would need replaced as it hasn't been that long sense I did so. I am willing to replace it, I would just appreciate if someone could explain the error. Thank you in advance.

1 REPLY 1
pbroussard
Level 7
830 825 69 232
Message 2 of 2
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HP Recommended

What battery did you install? A HP battery or an aftermarket one? Any kind of warranty offered on it?

 

They usually ask you here to run a full battery diagnostic from bios and post the full results here.

Volunteering here is my therapy
17-cp0097er
HP Envy 27-b014
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