Battery for HP Pavilion TS 14 Notebook

[TerryWA]

I need a new battery for this laptop but I cannot find it in HP Parts or Parts Surfer.

I assume that it is no longer in stock. Is there an alternative that I can use?

Serial Number: 07258 11/24/2017

Thanks

[Echo_Lake]

@TerryWA

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[TerryWA]

The link you provided is unhelpful.

I went through all the contact channels first and out of frustration, I came here. And now you send me back to the same place that could not help me. BTW your Virtual Assistant is totally useless and frustrating.

The true quality of a company is not the great products or sales service they provide but how they handle customers when things go wrong. HP, unfortunately, is not one of those companies that are here to help. If you only knew the effort I have put in over the last four days trying to just buy a battery and so far HP is unable to help me.

I have four HP laptops and two HP printers in my house. When I change them, I am going with a company that offers Customer Service as it should be.

I am going to spell out in detail on Trust Pilot my frustrating Customer journey with you. And I will rate you 1 Star ... only because they do not allow Zero stars.

[Echo_Lake]

@TerryWA

Thank you for posting back. 

In order to bring your issue to the attention of an appropriate team within HP. I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.