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‎10-17-2022 09:38 AM

HP Recommended
Product: 840 G5
Operating System: Microsoft Windows 10 (64-bit)

.The battery is NEW. The battery of my hp 840G5 laptop fluctuate and sometimes when plugged out it goes from 50-20% in just 5 minutes  and when it is plugged it goes from 20-50 % in just 3-4 minutes.

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2 REPLIES 2

‎10-17-2022 11:57 AM - edited ‎10-17-2022 11:58 AM

HP Recommended

I suggest running the battery diagnostics or the Windows Battery-Report utility to find out what the actual condition of the battery is.

 

Here is a link to an article that I wrote which explains how to troubleshoot a battery issue.

 

https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/Is-your-notebook-plugged-in-and-not-charging/...

 

 


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‎10-19-2022 10:13 AM

HP Recommended

Sir when I got laptop the battery was new it's start fluctuate after 3 days and then the shopkeeper replaces it with new battery . I guess if it has to do something with battery software but window shows drivers  uptodata and  hp support assistant shows all software and drivers are already updated

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