Battery full capacity -design capacity diffrence after new battery change

[Gokhanklc]

Hi guys.I was getting error mesage to change to battery while have %85 full charge capacity.After that I sent it to hp techical service and they changed battery send me back.

After I got the laptop, I tested it again with hp support assiastant and result is 

design capacity : 5974 mAh

Full capacity : 5675 mah (%95)

After that I called custormer service  and They did battery tests from F2 and connected and controlled remotely. Result was the same  ,they said I should do battery caliber.Send me this documaents for calibration.

https://support.hp.com/us-en/document/c04726362/

After calibration When I tested it again with hp support, the result turned out to be worse.

design capacity : 5974 mAh

Full capacity : 5467 mAh (91%)

remaining capacity:5412 mAh

number of cycles :2

battery age: 93days

After everything I called customer service again they said values are prety normal and it won't cause any trouble.He said that if I wanted, they could get back to the service but there would be no problem.

What do you think, are these values ​​normal? Do you think I should send it back to the service?

[praveenbv]

Hi@Gokhanklc, Welcome to the HP Support Community!

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I came across your post and wanted to assist you. I understand you are having an issue With the Charging is stuck on 85% issue. Don't worry we'll work together to find a solution for you.

Update the BIOS HP Support website

Hope this helps! Keep me posted. 

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Have a great day! 

[Gokhanklc]

I already did that after bios update did get worse .Did it go lower then %90 after bios update.

After 2 days, it  started seeing 100%I t has now exceeded its design capacity

• design capacity 5974 mAh
• Full capacity i: 6093 mAh (100%)

I dont know what is the issue here but.Battery seems fine .Its goes 2,40 - 3 hours depends how to use