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- Notebook Hardware and Upgrade Questions
- Battery full charge capacity is showing 3488 mAh (96%) on br...

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08-18-2020 09:46 AM
I purchased a new laptop HP 14-ce3007NE and performed a battery check on HP Support Assistant. There it shows State 100%, not charging, battery cycle count is 1/1000 battery and Full capacity charge 3488 mAh (96%) (screen attached). Please note that as per Battery report (run using CMD.exe) FULL CHARGE CAPACITY is 40,286 mWh (screen attached).
1) Does this mean that I am not getting 100% capacity from this new laptop?
2) Do I really need to calibrate the battery?
08-21-2020 06:16 AM
Welcome to HP Community
I have gone through your Post and would like to help
Please reinstall the Microsoft ACPI Compliant Control Method Battery and check if that helps and also you can re calibrate the Battery
Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get re-installed automatically when you restart the Notebook again
Step 05. Please Shutdown the Notebook
Step 06. Remove the Battery and unplug the Power Adapter ( For Notebooks with Removable Batteries )
Step 07. Press and Hold the Power Button for full 1 Minute
Step 08. Go ahead and put back the Battery and connect the Power Adapter and restart
Next update the BIOS from this Link: https://support.hp.com/us-en/drivers
If the issue persists run a Battery Test again to confirm the Hardware Functionality
- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second.
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Power > Battery
Let me know how it goes 😊
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToad
I Am An HP Employee