05-15-2020 11:16 AM
so I replaced my previous battery and the tech who replaced it for me noticed that the battery icon on the bottom right of the status bar does not show as charging. Yes it shows that it's plugged it, but it doesn't show the battery cell filling up - it used to before, until an update came through on HP support agent and now stays stagnant.
The battery still does charge
I was told this was a charger issue and now have to replace the charger otherwise it would damage the battery.
is this a valid issue?
Should I be replacing the charger already?
I have another HP laptop with the same thing where the battery cell doesn't say charging,
just (Percentage available plugged in) it does not say charging anymore.
05-25-2020 06:30 AM
@D-CSI Welcome to HP Community!
I understand that the battery icon doesn't show as charging.
In that case, I would suggest you perform the adapter test and check.
1. Power off the PC and make sure that it is completely powered off.
2. Press the power button and the moment you press the power button immediately start tapping F2 key, you should see the system diagnostics screen.
3. Look for the component test, under that all the hardware will be listed, please choose Adapter and initiate the quick test.
Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.
If the test is passed, perform the below steps.
Please uninstall the ACPI drivers
Right-Click on start button> click device manager> Batteries>then select the s drivers and right-click on it and uninstall all battery drivers.
Then restart the computer and check again.
Also, update the BIOS.
Keep us posted,
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05-26-2020 10:57 AM
I did the test for the new battery and existing charger and they've both passed. - I didn't think to take a screenshot.
Also I went to a store the other day and checked on the laptops there, and I saw the same thing
It shows the plugged in and percentage of the battery.
I don't think it's a charger issue, Just one of microsoft's updates.
It doesn't affect the laptop so I'm not going to worry about it anymore.
05-26-2020 03:48 PM
I understand your concerns.
In that case, I would suggest you contact our phone support and check for the support option. They will help you.
Here is how you can get in touch with phone support.
1)Click on this link - www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue.
Have a nice day!!