Battery is not charging above 23 percent ??

[Ankur10]

MY LAPTOP BATTERY IS NOT CHARGING I HAVE UPDATED MY BIOS THIS YEAR ONLY AND STILL IT IS NOT ABLE TO CHARGE EVEN AFTER CHARGING FOR 3 HOURS IT DO NOT CHARGE ?? WHAT TO DO ??

[Ankur10]

and if battery replacement is required then which battery i should buy

[Jeet_singh]

@Ankur10,

Thank you for posting your query on HP Community,

Does the laptop shutdown right away if the charger is disconnected from the laptop?

Have you tried to use a different compatible charger and check if it helps?

Let's try re-installing the Microsoft ACPI-Compliant Control Method Battery 

1) In the search box, type and open “Device Manager”. 
2) Expand “Batteries”. 
3) Right click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 
4) Click on “Uninstall”. 
5) At the prompt put a check in the box to remove the current driver 
6) Shutdown the computer. 
7) Remove the battery for minute and then put it back in. 
8) When the computer comes back up it should automatically find the driver. 
9) Go to Device Manager. 
10) Expand Batteries. 
11) Right click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 
12) Click "Search automatically for updated driver software". Do the same thing with Microsoft ACPI-Compliant Embedded Controller. 

Also, try updating the computer - 

Step 1 Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Step 2 HP Support Assistant Updates - 

1) In the search box, type and open HP Support Assistant. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

This document has the most relevant troubleshooting if your battery appears to be not charging. 

Battery Does not Power Notebook or Hold a Charge 

If the issue persists, Let's Run a battery test using F2 (during restart), if the test failed: 

Check with an alternate battery. 

According to the product specifications it shows that your PC has been shipped with 2-cell, 41 Wh Li-ion Battery.

In order to check the compatibility, please go through the Maintenance and Service guide of your notebook. Here you will find the list of parts which are compatible and tested on your notebook.

For the part description go to Chapter 1. Product Description - page number 3.

For the spare part number go to Chapter 3. Illustrated Parts catalog - Page number 17

(16) Battery    849909-855

Please note, these are the parts which are tested on your PC, If you wish to try other parts you can try it at your own discretion, HP Doesn't recommend any upgrade/downgrade of any hardware parts or software that is bundled with the product. It may affect the manufacturer's warranty and performance. 

Alternatively, You could replace the part on your own, use the HP Partsurfer to identify the part: Click here & order it via the HP Parts store (Click here).

Let me know if this helps!

Have a great day ahead! 

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