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Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
HP Pavilion 13
Microsoft Windows 10 (64-bit)

Hello , I have problem with my HP notebook 

its sayin' plugged in , not charging 

I  perform battery check , and its failed 

Failure ID:U4R2KS-7528N3-MFPV7G-COFN03

Can you hep me please 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Its a small battery (3 cell) with very little reserve capacity so not hard to understand why it might last only 2 years. I see no real alternative to replacement. 

 

Here is the Service manual:

 

Manual

 

Battery replacement is shown on page 35. 

 

https://www.amazon.com/dp/B073X6ZJBP/ref=sr_1_4?ie=UTF8&qid=1500057826&sr=8-4&keywords=761230-005+ge...

 

 

View solution in original post

3 REPLIES 3
HP Recommended

How old is the laptop and the battery? Can we have the full model number so we can tell if it is an internal or removeable battery?

 

Likely answer is to replace the battery

HP Recommended

Hello , the laptop is 2 years old , and the battery is internal 

i have the product number - J3T78EA#ABU

Thanks

HP Recommended

Its a small battery (3 cell) with very little reserve capacity so not hard to understand why it might last only 2 years. I see no real alternative to replacement. 

 

Here is the Service manual:

 

Manual

 

Battery replacement is shown on page 35. 

 

https://www.amazon.com/dp/B073X6ZJBP/ref=sr_1_4?ie=UTF8&qid=1500057826&sr=8-4&keywords=761230-005+ge...

 

 

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