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- Battery issue HP pavilion

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03-28-2024 10:31 AM
I reveived a battery warning on my HP pavilion (~4 years old).
The battery report says there's a slight decline in battery capacity history, but that's to be expected. Currently would be around 80% of the original capacity. But the summary states that the full charge capacity is much lower.
When using the HP support assistant I get the RE00W warning, saying it's at 1% capacity. Should I replace the battery? If so how do I find out which battery to get and how to replace it?
Battery report says:
BATTERY 1 | |
NAME | PABAS0241231 |
MANUFACTURER | Hewlett-Packard |
SERIAL NUMBER | [redacted] |
CHEMISTRY | LION |
DESIGN CAPACITY | 52.500 mWh |
FULL CHARGE CAPACITY | 1.280 mWh |
CYCLE COUNT | - |
HP support assistant:
- Warranty type: 3
- Number of cycles: 112 / 1000
- Manufacturer: 333-2C-DB-A
- Serial number: [redacted] 10/28/2019
- Temperature: 22 °C
- Current: 0 mA
- Error ID: REOOW
- Adaptive battery optimization: Enabled/activated
- Final voltage: 12694 mV
- Design voltage: 11550 mV
- Power supply: Yes
- CT number: [redacted]
- Design capacity: 52 WHr
- Maximum capacity: 1 WHr (2%)
- Remaining capacity: 1 WHr
I redacted some numbers, please let me know if I need any of those to identify which battery to get.
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Accepted Solutions
03-28-2024 12:17 PM - edited 03-28-2024 12:22 PM
You do need to replace the battery with a new one or risk a few unpleasant surprises.
Your laptop's Maintenance 7 Service guide (for parts reference)
http://h10032.www1.hp.com/ctg/Manual/c06377664.pdf (See Chapter 3, page 20 ,item 17)
Description and HP part number
(3-cell, 52-Wh, 4.55-Ah, Li-Ion, includes cable) L48495-005
Online vendors in the Netherlands
https://en.laptopbatteryshop.nl/
"If the battery is older than 1 year and was warranted for 1 year, the Warranty ID REOOW is displayed below the status explanation. Therefore the battery is out-of-warranty."
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03-28-2024 12:17 PM - edited 03-28-2024 12:22 PM
You do need to replace the battery with a new one or risk a few unpleasant surprises.
Your laptop's Maintenance 7 Service guide (for parts reference)
http://h10032.www1.hp.com/ctg/Manual/c06377664.pdf (See Chapter 3, page 20 ,item 17)
Description and HP part number
(3-cell, 52-Wh, 4.55-Ah, Li-Ion, includes cable) L48495-005
Online vendors in the Netherlands
https://en.laptopbatteryshop.nl/
"If the battery is older than 1 year and was warranted for 1 year, the Warranty ID REOOW is displayed below the status explanation. Therefore the battery is out-of-warranty."
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
03-28-2024 12:45 PM
Thanks for replying. I could not find the part number, so I'm glad that's solved. I'll take a look around to see where to get it. Vendors seem to have mixed reviews. There is no official HP battery available right?
03-28-2024 12:50 PM
"no official HP battery available" correct.
Just purchase ands install one that has the HP part number.
The part number/logo means the battery meets HP's specifications for the laptop.
I lived in the Netherlands for 16 years. I have purchased batteries from
https://www.123accu.nl/ and never had any problems.
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"