Battery issue : Stucked at 32% plugged in, not Charging and shut down when removing power cable.

[the-vishal]

Hi all, My PC was working fine till yesterday night but today as I tried to turn my PC on it need power cable to work and showing 32% plugged in, not Charging.As soon as I remove the power plug PC shuts down immediately moreover while plugging In power indicator shows red(charginglight and converts to white(complete) within few seconds. I refered to the other threads but in my case UEFI is showing : 

Battery Check - Primary Replace(42)

Calibration required (20) , I am wondering if I could fix it by calibration or should I have to go for a battery replace.

 

[Dragon-Fur · Accepted solution]

@the-vishal 

Sure, try calibration.

The worst that will happen is that the battery will actually fail all the way and report a 601 error (or similar).

Battery seems “stuck” in a particular charge setting   

The battery might be OK and just need calibration (balance / set).

>>>  Testing and Calibrating the Battery (Windows 10)    <<<

If calibration fails to help OR the results are even worse afterwards...

It is likely that the battery is bad - or going in that direction.

If that is the case, the battery should be replaced.

For those reading, more about battery testing:

Run Component Tests – How to

TKB Article contributed by HP Wes_notebooks 

Testing for Hardware Failures

TKB Article contributed by HP Expert Erico

Battery Report and other solutions

Is your notebook plugged in and not charging?

HP Document

HP PCs and Tablets - About UEFI and the Startup Menu

Need to replace the battery?  What to do?

Replacement and Purchase Options

HP Document:  HP Notebook PCs - Purchasing a Replacement Battery

Find your Product

See:  HP Notebook PCs - How Do I Find My Model Number or Product Number?

OR

Open Support Home

Find Parts and Replacement Procedure

• Open Support Home >> Enter the full model name
• When the website opens, select category Manuals
• Look for and open the Maintenance and Service guide for your computer (document name varies)

NOTES  

1. The exact name of the document varies, though usually the word "service" or "maintenance" is included in the name. 
2. The "Service Guide" and "User Guide" are not the same documents.

• Part numbers and replacement procedure are listed in the component replacement section (wording varies)

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Good Reference

HP Collection of “how-to” videos

HP Video Gallery

• Use Categories and / or enter your request in the search bar to narrow the search. 

Examples,

Select Category Computing and Mobile Devices > Battery and Power

Select Category Computing and Mobile Devices > Parts Replacement and Upgrades

Search for replace battery or replace battery x360

Select and watch your Video

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Find / Check for parts at PartSurfer / HP Parts Store

Open PartSurfer

• Select your Country
• Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
• HINT: To see a system-specific list, replace the Product Number with your device Serial Number
• Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

Parts marked as "n/a" are not available from HP.

Parts marked as available for purchase might be available from:  HP Parts Store

OR

If HP does not provide the part for retail purchase,

       Use your search engine to find a compatible replacement at your favorite online store.

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We are a world community of volunteers dedicated to supporting HP technology

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[the-vishal]

@Dragon-Fur thanks for helping out, I tried calibration (AC cable > shut down > remove battery > uninstall drivers > insert battery) but again same issue is there i.e stucked at 32% not charging and can operate while cable plugged in. One observation is battery is little bit swollen. Is only replacement is solution now?

[Dragon-Fur]

For those reading, a reminder:  Calibration is not the same as a Forced / Hard Reset

The battery might be OK and just need calibration (balance / set).

HP Notebook PCs - Testing and Calibrating the Battery (Windows)

• Battery Alert Messages – What to do and FAQ

HP Notebook PCs - HP Battery Alert Appears Before Windows Starts

@the-vishal 

You are welcome.

Unfortunately (depending on how you look at it)  - yes, the only solution for a swollen battery is replacement.

There are no tests, resting, calibration steps to fix a bloated, failing battery.

At least the solution path is clear - replace.

If necessary, the computer can run without the battery, though it will be totally dependent on AC power and therefore vulnerable should the power fail.  If you have one - or can lay your hands on it - consider using a battery backup unit when / if you are forced to run the computer without its battery.

My first post includes the essential information you need (part number(s) and procedure).

Reminder:  HP does not always (in fact, does rarely) provide an HP replacement battery at the HP Store.

Find a compatible battery using the part number - purchase from your favorite / trusted / otherwise acceptable merchant in your region.

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up to say Thank You.

Answered? Click "Accept as Solution" to help others find it.