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‎11-16-2023 03:21 AM

HP Recommended
Product: HP EliteBook 840 14 inch G9 Notebook PC (6B4Y0AV)
Operating System: Microsoft Windows 11

 

Hello everyone,

I have an Hp ELITEBOOK 840 G9, with only 14 charge cycle and a battery that drains in 3 hours instead of 14 hours as stated by HP  (51Wh with Intel I5-1235U cpu 15W) 

I have Care Pack coverage with service HWM Onsite that is valid until 2025.

I contacted yesterday Hp Support on their number and they opened a Case: *****, CRM:*****

I cannot find this case in my HP Dashboard

How can I fix this issue knowing that I need the battery to be replaced asap.

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