• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎09-15-2022 06:05 PM

HP Recommended
Product: HP Spectre x360 - 13-ac063dx
Operating System: Microsoft Windows 10 (64-bit)

Hi there! I can't find a replacement internal battery on the parts.hp.com store but my laptop is my whole life, so I really don't want to mess this up. I'm wary of buying non-HP certified parts but I feel like I don't have any other choice besides replacing the whole computer. That seems silly when this one is working fine besides getting an internal battery error.

 

Would appreciate any and all help!

Category:
1 REPLY 1

‎09-15-2022 08:27 PM

HP Recommended

@jessdotart 

 

Normally HP does not stock some spare parts such as batteries. The specs of your machine is

 

                https://support.hp.com/au-en/document/c05833200

 

It uses  battery part # 859356-855 which is N/A from HP

 

               https://partsurfer.hp.com/partsurfer?searchtext=Z4Z31UA

 

You can use part # to search online such as Amazon, Newegg  ... eBay

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.