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‎06-10-2020 01:05 AM - edited ‎06-11-2020 07:41 AM

HP Recommended
Product: HP Laptop 15-bs1xx
Operating System: Microsoft Windows 10 (64-bit)

Laptop shuts down while unplugged charging.

 

Initially it was showing the issue when the charge was at 20%, then eventually it increased, it showed the same issue at charge 40%, then at 70%, and now it gets shutdown immediately as the AC power chord is removed or unplugged.

 

Laptop does not start without the AC power source, even if the battery has a charge of 92%. Also the battery, does not charge above 92%.

 

I have also performed the power diagnostics from the UEFi settings, and found that the "battery is week(30)"

Also have captured some images of the error codes.

 

IMG20200610112109.jpg

 

IMG20200610112341.jpg

IMG20200610112535.jpg

  

3 REPLIES 3

‎06-11-2020 08:55 AM

HP Recommended

You have a problem with the hard drive and the battery. You are going to need to replace both. 

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‎06-12-2020 04:59 AM

HP Recommended

But the harddrive is not showing an issue.

 

Can you also guide me please if I should update my bios, and also there is an updated version for this product available.

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‎06-12-2020 07:28 AM

HP Recommended

The failure ID is the hard drive. So it is showing an error. The battery is just showing as very weak. BIOS is the least of your concerns. 

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