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‎11-27-2021 10:58 AM

HP Recommended
Product: HP Omen laptop 15-ce0xx

I have an HP omen 15-ce0xx. I replaced the factory battery a couple months ago due to the factory battery failing after 2 years. Had to buy third party battery due to hp not selling any originals for my laptop. 

 

the new battery no longer charges and after running some test I got a failure ID of the following:

PSL7U3-8N9ASB-MFPW2J-C0CR03

 

Want to know if there are any possible solutions besides replacing the batter

Category:
1 REPLY 1

‎11-27-2021 12:35 PM

HP Recommended

Hi @Astaurus 

 

Unfortunately, no.

 

A battery replacement is going to be the only way to resolve the issue. Most batteries come with a one year warranty. I highly recommend touching base with the vendor you used to source the replacement battery which has provided the diagnostic test a S.M.A.R.T. test result that shows it has not had an expected service life. One year is the standard expectation,

 

The Diagnostic you provided translates to a Error code 601 - power.

 The primary (internal) Battery (601) occurs in the error message. It signifies that the primary (internal) battery's measured storage is less than 25% of the original storage capacity. The error code linked with the number “601” is noted in the system log.


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