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‎10-23-2022 12:21 PM - last edited on ‎10-23-2022 05:40 PM by Retired

HP Recommended
Product: HP Pavilion Laptop PC 15-eh0000 (9WD45AV)

Hi,

I have a problem with my battery. The whole thing started when I made the last update and since then there's a message which warns me that I'm not using the original HP battery and this will affect my battery life. I really don't have any idea what's the problem and I'll be very happy if you guys give a suggestion!

20221023_211421.jpg

 

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1 person had the same question
1 REPLY 1

‎10-23-2022 04:16 PM

HP Recommended

Hello @Blagovesta02 

Sorry to hear that you are having problems ... I would like to help you.

It's just a warning, but before we go deeper ... press ENTER and start Windows

 

Let me check your basic system configuration.


(1) Run    msinfo32 

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Please report your results

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