Battery issue

undertaker2 · ‎02-20-2022

My HP Spectre x360 laptop is not working without the adapter plugged in. Also, the battery isn't charging up and my battery status shows 0% available (plugged in). How can I resolve this issue?

NonSequitur777 · ‎02-20-2022

@undertaker2,

Looks likely you may have to replace your laptop battery.

However, you could first try the troubleshooting steps outlined here: 4 Ways to Fix the HP Laptop Battery Not Charging Issue (partitionwizard.com)

If the aforementioned troubleshooting steps didn't solve your issue, and assuming that your laptop's p/n is 4CJ13AV (HP Spectre x360 - 13t-ap000 CTO), HP's p/n for a replacement battery is L28764-005 (SP04XL).

One purchase option: Amazon.com: OUWEE SP04XL Laptop Battery Compatible with HP Spectre X360 13-AP0000UR 13-AP0000NN 13-A...

Hope this helps.

Kind Regards,

NonSequitur777

GOLD_MASTER · ‎02-20-2022

Hello @undertaker2 .
HP PC Hardware Diagnostics (UEFI) tests the battery and can calibrate the battery if necessary. Battery Verification takes about two minutes and Calibration can take two hours or more.
Follow these steps to perform the battery test:
From the Component Tests menu, click Power, then Battery.
Click Run Once.

Battery Test screen with the Run Once option selected.
The Battery Test begins.
When the battery test is complete, the results will appear on the screen. To view more battery information, click Battery Details.
If the battery fails a test, note the failure identification number (24-digit code).

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undertaker2 · ‎02-20-2022

Hello @GOLD_MASTER,

I have run the Battery Check on the Hardware Diagnostics. It failed with Primary_TestResult: BAD CELL provided in the details. I've noted the failure id as well.

GOLD_MASTER · ‎02-20-2022

@undertaker2 .

What is the error id, please provide it.

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undertaker2 · ‎02-20-2022

GK09BH-000B1K-MFPXGK-CA1M13

GOLD_MASTER · ‎03-27-2022

@undertaker2 .

Failure ID Tag Checksum Test Date Failure Code Device Includes Error Message

GK09BH-000B1K-MFPXGK-CA1M13

OK

2/20/22

628

Power

AC Adaptor, Battery, Cache Battery Pack, Charger, Power Cord, Power Supply

Battery 1 Bad Cell

Error Details - Battery Check:
IMPORTANT:
The test has detected a problem with the battery and it may need to be replaced.

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If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.

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