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‎04-14-2022 06:08 AM

HP Recommended
Product: HP Pavilion - 15-cs3022ur
Operating System: Microsoft Windows 10 (64-bit)

Hi everyone! Maybe someone could help me. Today I received a message from HP Support Assistant regarding my battery that it needs to be replaced. At the service center, they said that I need just to update my system and everything will work fine. Also, when they checked there are no error messages displayed. I came home and after an update, there is again the same issue that the battery needs to be replaced. Wanted to add, that having 100% of power notebook hick-up and displaying 0% of power. What do I need to do? Thanks in advance!

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1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-15-2022 10:38 AM

HP Recommended

This definitely shows a battery that has to be replaced. It can only hold 6% of the original charge capacity. 

 

Post back if you need more help and please accept as solution if this is the info you needed. 

View solution in original post

1 person found this reply helpful
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4 REPLIES 4

‎04-14-2022 01:52 PM

HP Recommended

Hope all is OK where you are located. In order to answer it would help to show us the advanced output of the battery test you can run in the HP Support Assistant. Not just pass/fail....advanced data tells us how many cycles, how much power each cell can still hold, etc. and then we can tell you if you have to replace the battery. 

1 person found this reply helpful
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‎04-15-2022 01:23 AM

HP Recommended

Hi Huffer! Thanks for your response! Trying to stay safe, thank you. Please find the results of the test below.2022-04-14_10-19-35.png

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‎04-15-2022 10:38 AM

HP Recommended

This definitely shows a battery that has to be replaced. It can only hold 6% of the original charge capacity. 

 

Post back if you need more help and please accept as solution if this is the info you needed. 

1 person found this reply helpful
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‎04-17-2022 03:23 AM

HP Recommended

Thank you for your help!

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