Battery issue

[MaxSam1]

Hi I would like to ask if someone can help me as I couldn't find the same problem anywhere else. My battery is fully charged when I have the AC adapter plugged but the instant i turn it off the laptop shuts down. I tried to check the battery with the HP program but it said the battery was ok. Also when i plug the AC adapter back the battery is still fully charged. The problem also started out of nowhere because last week I was able to last about 2 hours of work with the battery and then one day nothing. I also tried if the program is even able to detect the battery but than still functions as when i remove the battery it says it is not there as it should. I would be thankful for any kind of help.

[ub6424]

Hello @MaxSam1 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your current system configuration before we focus on the battery ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Please report your results

[MaxSam1]

OS Name: Microsoft Windows 10 Home

Version: 10.0.19044  19044

System Model: HP Pavilion Notebook

System SKU 2PS01EA#BCM

Processor: Procesor Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz, 2808 MHz, number of cores: 4, number of logical processors: 8

BIOS version/Date: Insyde F.66, 30. 12. 2019

[MaxSam1]

[ub6424]

Hello @MaxSam1 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install BIOS Update

HP Notebook System BIOS Update

F.69 Rev.A

16.0 MB

Aug 26, 2021

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Download and install / update

HP Consumer Desktop / Notebook PC ME Firmware Update

2021.1.0902 Rev.A

33.9 MB

Sep 2, 2021

Download

Intel Management Engine Interface (MEI) Driver

1952.14.0.1470 Rev.F

16.3 MB

Jul 8, 2020

Download

(6) Reboot Windows

(7) Test your notebook

(8) Please report your results

[ub6424]

Hello @MaxSam1 

(1) Shutdown Windows ( No Sleep / No Hibernate )

(2) Disconnect charger

(3) Press and hold <power> button for 30 seconds

(4) Connect charger

(5) Power on notebook

Kind regards

[ub6424 · Accepted solution]

Hello @MaxSam1 

(1) Download and install

HP Support Assistant (Microsoft Apps Store)

or

HP Support Assistant 9.19.52.0

(2) Start <HP Support Assistant>

- Run <Battery Check>

- Click on <Show advanced information>

--->>> Send screenshot

(3) Please report your results

[MaxSam1]

Thank you! This one helped I didn't see that there was a option for advanced information but there I saw that the fourth cell of the battery has 0mV charge so it is broken. But i don't know why it says it is ok then...

[ub6424]

---

@MaxSam1 wrote:

Thank you! This one helped I didn't see that there was a option for advanced information but there I saw that the fourth cell of the battery has 0mV charge so it is broken. But i don't know why it says it is ok then...

---

Hello @MaxSam1 

You're welcome !

Good luck

[MaxSam1]

@Ub6424 I don't want to argue with you but when I look up the specifications of my laptop on hp site it says that it should be 6 cell battery. But if you say that it only is a 3 cell then I really don't know where the problem is