Battery issue

[probe2]

My battery is not going above 60% and has continuously decreased its capacity for the last 3 days. 

[Sneha_01]

Hi @probe2,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your laptop battery is not charging above 60% and its capacity has been decreasing over time, this could be due to several potential issues. Here’s a step-by-step guide to diagnose and address the problem:

1. Check Battery Health

Windows Battery Report:

• Open Command Prompt as an administrator.
• Type powercfg /batteryreport and press Enter.
• The report will be saved as an HTML file in your user directory. Open this file to view detailed information about your battery health and capacity.

Battery Health Check:

• Some laptops have built-in diagnostics for checking battery health. Refer to your laptop’s manual or manufacturer’s website for specific instructions.

2. Reset Battery Calibration

Power Off:

• Shut down your laptop completely.

Disconnect and Remove Battery:

• If your laptop has a removable battery, unplug the charger and remove the battery.

Press Power Button:

• Press and hold the power button for about 15-30 seconds to discharge any residual power.

Reconnect Battery:

• Reinsert the battery, plug in the charger, and power on the laptop.

Charge Fully:

• Let the battery charge to 100% without interruption. This helps recalibrate the battery sensor.

3. Update Battery Drivers

Device Manager:

• Right-click on the Start button and select Device Manager.
• Expand the Batteries section, right-click on Microsoft ACPI-Compliant Control Method Battery, and select Update driver.

Automatic Search:

• Choose Search automatically for updated driver software and follow the instructions.

4. Check Power Settings

Power Options:

• Go to Settings > System > Power & sleep > Additional power settings.
• Click on Change plan settings next to your selected power plan.
• Click on Change advanced power settings.

Battery Settings:

• Ensure that battery settings are configured properly and not limiting the battery charge.

5. Inspect Power Adapter and Cable

Check Connections:

• Ensure that the power adapter is properly connected and that there are no loose or damaged cables.

Try a Different Adapter:

• If possible, test with a different power adapter to rule out issues with the adapter or charging port.

6. Run Battery Diagnostics

Manufacturer’s Tools:

• Many laptop manufacturers provide diagnostic tools. Check the manufacturer’s support website for tools or utilities specific to your laptop model.

Windows Troubleshooter:

• Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters.
• Run the Power troubleshooter to detect and fix any power-related issues.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[probe3]

Hey @Rachel571

Thank you for the response. 

My battery diagnostics say that the max cycles are completed. 1008 vs 1000. Would this method still work? Or should I get my battery replaced?

[Sneha_01]

Hi @probe2 

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support