Battery issue

[leel1]

Hi there. I am fairly new here so not sure about how it works here. 
I bought my pc in 2021 and it was working fine till last month. But suddenly i see a massive deacrese in battery. It has changed from 41050 to 28000. When i checked the battery report via the command prompt its been through 120 cycles. 

my battery gets fully charged in 30 mins and drains like 25% in 8 mins. So a massive drain too. 
Should i go for replacement or is it maybe due to any program or the broken hinge i have in my pc. 

my pc usage has been quite high for the past months more than 12 hours a day. And i mostly keep it plugged in. 

[Kuroi_Kenshi · Accepted solution]

Hi @leel1,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your laptop!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Software and Settings Check:

• Battery Calibration: Try recalibrating your battery. Let it drain completely before fully charging it again, which might optimize its performance.
• Update Drivers & BIOS: Ensure all drivers and the BIOS are up to date. Sometimes, a BIOS update can improve battery life and charging efficiency.

Battery Usage and Optimization:

• Power Settings: Check if any power-hungry applications or background processes are running more frequently. Adjust power settings for battery saving.
• Battery Saver Mode: Use the battery saver mode in Windows to conserve energy when necessary.

Physical Inspection:

• Check for any visible damage or swelling on the battery. If detected, stop using the device immediately for safety reasons.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[leel1]

I had already run it all from system checks to hardware diagnostics. Even discharging completely and then recharging, but no avail. It also got quite heated up. I guess prolonged use with almost never being plugged out destroyed the battery. So finally I sent for the battery to get replaced. 

Thank you for the help. 

[Kuroi_Kenshi]

Hi,

A huge thank you for marking this post as the 'Accepted Solution'! We're thrilled that we could help resolve your issue. 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

Thanks again for your confirmation, and we wish you an amazing day ahead! 

Best Regards,