Battery issues and Diagnostics UEFI

[JD5647]

Hello,
On an HP Sleekbook 15b142 laptop about 4 years old, the battery has been replaced 3 times, the last replaced 3 months ago and on this date the autonomy was more than 2 hours and 100% charged.

Today, charger plugged in, this battery stops charging at between 80 and 85% and with charger disconnected, the pc cuts suddenly without notifications while there remains 60/65% autonomy observed when the system restarts.
So, I have about 15 min of autonomy and it decreases day by day.

Calibration/calibration performed without effect.
I booted into Live usb linux with the same symptoms.

Recently, I tested this battery with the HP Diagnostic UEFI utility (I attach the results), but I find that the identification is incorrect in date and battery age and does not correspond to the installed battery, namely 18oct2021
09/27/2020 is from the previous battery installation date.
How to update data on UEFI Diagnostic app?

[content removed]

[JD5647]

Hello,

I updated HP Diagnostics UEFI to v8.4 and the date and info is still that of the old battery. Can I uninstall and reinstall the app or do I have to delete the data additionally?

"content removed" I dont know why ?

[Echo_Lake]

@JD5647

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

• Could you please share the picture of the incorrect date and age? 
• Does the notebook shut down immediately (right after you unplug the charger)?
• Do you get any error messages on your notebook (Such as Plugged in, not charging, etc.)?

While you respond to that, let's try these steps: 

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (Refer to the removable and sealed battery)
BIOS default:(do not skip any troubleshooting steps even if you feel steps are repeating)

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and    Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer.

You can download the latest (UEFI) Version from here: HP PC Hardware Diagnostics UEFI 7.6.0.0 ( SP102406)
Refer to the YouTube video: Troubleshooting Battery Issues for HP Notebooks
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[JD5647]

Hello,

Thank for reply and links.

• Could you please share the picture of the incorrect date and age? 
•               I attach the picture if it is not erased.
• The date 09/27/2020 (today's test) matches that of the previous battery.
• I have make:
•      -power reset and the date of the current battery is not taken into account.
•      -Bios default in bios parameters and the date of the current battery does not appear. 
• ID battery is incorrect.
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• Does the notebook shut down immediately (right after you unplug the charger)?
•               No,  the notebook shut down ten minutes after unplug the charger.
• Do you get any error messages on your notebook (Such as Plugged in, not charging, etc.)?
•              No error messages

[Echo_Lake]

@JD5647

Thank you for posting back, 

Let's try these steps to resolve the issue: 

• 1. Go to Start, search for Device Manager, and open this result.
• 2. Expand batteries.
• 3. Right-click on the ACPI option (usually the 2nd option) and select delete or uninstall. Follow the prompts.
• 4. Shut down the computer. 
• 5. Disconnect the charger.
• 6. Remove the battery. (only for removable battery)
• 7. Hold down the power button for 1 minute.
• 8. Insert the battery only. (only for removable battery)
• 9. Attempt to turn the battery on.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!