Battery issues

[Andrew06]

Hello, i have a bit of a problem with my new laptop. So, the battery charges ok, but when it gets to 99%, it charges very slowly. Another problem would be that, when it finally charges up to 100% and i unplug the AC charger it shows only 95% or 93% battery or it's discharging very fast till 93%,92%,91% or 90%, i don't know why, but i just bought this laptop like 2 weeks ago. I downloaded the HP Support Assistant app and i rolled a battery test, it's says that the battery is ok, but the full capacity is only 93%. 

Can i get some help?

[Echo_Lake]

@Andrew06
Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help,  I have a few troubleshooting steps we could try to fix the issue:  

Let's try this:

1. Go to Start, search for Device Manager, and open this result.

2. Expand batteries.

3. Right-click on the ACPI option (usually the 2nd option) and select delete or uninstall. Follow the prompts.

4. Shut down the computer. 

5. Disconnect the charger.

6. Remove the battery.

7. Hold down the power button for 1 minute.

8. Insert the battery only.

9. Attempt to turn the battery on.

And, also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Andrew06]

Hi,

If i am gonna remove the back panel of the laptop in order to remove the battery, Am i gonna lose my warranty?

[Echo_Lake]

@Andrew06
Thank you for posting back. 

Please don't do that and it's not necessary if it's a sealed battery. 

Try this:
Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (refer to Reset a laptop with a sealed or non-removable battery) 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Andrew06]

Hi again 

The problem is still there, sometimes it's shows that the full capacity of the battery is 100%, sometimes only 93%, 96%, and now it's shows 91%, i don't know what is happening. Is there any chance that the problem may be from the fact that i play some intense video games with the AC connected ?

[Kumar0307]

@Andrew06

Playing high-resolution games should not affect battery functionality.

Did you try re-installing the ACPI drivers and update the BIOS as suggested in the previous post?

Let us run a test on the battery

1. Hold the power button for at least five seconds to turn off the computer.

2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.

3. Perform ComponentTest > Power > Battery. Share the result on your next post.

Keep me posted for further assistance.

[Andrew06]

Hello again, yes i tried to reinstall the ACPI drivers and update the BIOS as you suggested, and nothing has changed.

I tried to do a battery test as you suggested in the last reply, but i think i have an older version of it because this is how it looks : 

[Echo_Lake]

@Andrew06
thank you for posting back. 

This sounds like hardware related issue with the HP Battery,

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Echo_Lake · Accepted solution]

@Andrew06

Thank you for posting back. 

As you've performed relevant troubleshooting steps and the issue persists, I would recommend reinstalling Windows Operating system will fix the issue. 
 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

• Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10, 7) 
• Click here: https://support.hp.com/in-en/document/c04758961#AbT3 perform a System Recovery (Windows 10)

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.