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‎07-15-2022 10:03 AM

HP Recommended
Product: HP Pavilion Gaming - 15-dk0096wm
Operating System: Microsoft Windows 10 (64-bit)

My laptop always display 'Fully charged' at 100%, but when I unplug it, it jumped to 98%. Where did that 2 percent go?

Category:
11 REPLIES 11

‎07-15-2022 05:18 PM

HP Recommended

It's likely a calibration issue. 

 

https://support.hp.com/us-en/document/ish_2268927-1713329-16

 

Don't worry you did not lose 2%. The meter works a bit differently on discharge and 100% is reading as 98%. Are you still getting good total runtime on the battery?

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‎07-19-2022 08:17 AM

HP Recommended

Yes, the battery works fine from 98%. I can not find any damage to the power adaptor cable, does HP have battery-life like Apple that prevents laptop from charging to the full amount?

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‎07-19-2022 12:35 PM

HP Recommended

Not on consumer models and if it had that you would not see a charge percent above like 80, not 98. 

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‎07-19-2022 05:20 PM

HP Recommended

I did a bios scan, and the main warning I get is from the 'Power Source Test'. The laptop is plugged into the power socket from the wall, to charge. Here what I am talking about: Funne.pngWhat-.jpg

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‎07-20-2022 05:03 AM

HP Recommended

That is a slightly more serious problem. There is a chance the power supply is somehow damaged or defective. The battery is 2.5 years old with very few cycles and tests fine, but the power supply is giving off errors. 

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‎07-21-2022 06:49 AM

HP Recommended

But this battery brick was coming straight out of the box, how is it defective?

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‎07-21-2022 06:55 AM

HP Recommended

WhatNo2.jpgFinal.jpg

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‎07-21-2022 02:01 PM - edited ‎07-21-2022 02:02 PM

HP Recommended

The test does not say WHY or HOW its defective just identifies that there is a problem. I see the AC adapter passes. So does the battery. I am afraid this is going to require the unit be sent in for analysis and possible service. Could be a motherboard issue. 

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‎07-21-2022 05:46 PM

HP Recommended

Well, my laptop is already out of warranty, and I do not know when it occured. But I only started paying attention recently. 

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