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- Battery issues

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01-26-2024 10:00 AM
Replace it with a new one.
Maintenance & Service guide (see ch 3, PG 14, it. 19)
http://h10032.www1.hp.com/ctg/Manual/c06619418.pdf
Battery description and HP part number
Battery (3 cell, 41 Whr) L11119-855
You can find an online vendor in your region of the world that sells the battery at a good price.
There are videos that detail the battery replacement. It isn't that difficult.
It does require patience, organization and attention to detail.
Be aware that the screws holding the laptop together are tiny and easy to lose.
Put the screws in a cup or on a piece of tape.
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
01-29-2024 07:49 AM
You have to create your support case on your own.
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"