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Battery issues

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I've been having problems recently with my laptop dying when it has charge or even while it's charging. I ran a system test which failed, and received a failure ID "GU11UF-7S4A49-GXGJLK-C08V03". Will replacing the battery definitely fix this issue?

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Message 2 of 2
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@EWy Welcome to HP Community!

 

I understand that you are facing issues with the battery.

 

According to the failure code. The issue with the battery. You have to replace the battery.

 

I would suggets you suggest you contact our phone support and check for the support option. They will help you.

 

 Here is how you can get in touch with phone support.

 

 

1)Click on this link - www.hp.com/contacthp/

 

2)Select the product type.

 

3)Enter the serial number of your device or select let HP detect your product option.

 

4)Select the country from the drop-down.

 

5)You should see the HP phone support number or Chat option listed.

 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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