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Battery issues

HP Recommended
Spectre 360
Microsoft Windows 10 (64-bit)

Problem with battery. Battery says 100% charged, but when I disconnect the charging cable the computer turns off immediately. The battery check also says the battery is ok, but obviously isn't. Laptop is about 4 years old, so is it just needing a new battery or is another solution the answer? I also removed and reinstalled the ACPI control for the battery.

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@Myrph55

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

This is most likely to be a Battery issue since the Laptop is 4 yrs old

 

Please try these steps in sequence and check if that helps

 

Reinstall the Microsoft ACPI Compliant Control Method Battery and check if that helps

 

Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get re-installed automatically when you restart the Notebook again
Step 05. Please Shutdown the Notebook
Step 06. Remove the Battery and unplug the Power Adapter ( For Notebooks with Removable Batteries )
Step 07. Press and Hold the Power Button for full 1 Minute
Step 08. Go ahead and put back the Battery and connect the Power Adapter and restart

 

Next update the BIOS from this Link: https://support.hp.com/us-en/drivers

 

If the issue persists run a Battery Test again to confirm the Hardware Functionality

 

- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Power > Battery

 

Let me know how it goes 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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