12-23-2020 04:48 AM
I had recently updated my windows 10 and after the update, I noticed that my laptop doesn't charge beyond 94%. It does say that its charging but it never crosses the 94% threshold. Please find attached a screenshot of the same.
I also noticed that the laptop shuts down automatically at around 30% battery. While charging the laptop, the laptop keeps on toggling between the status "plugged in" and "power mode(on battery)" every 2-3 seconds. Once the battery has charged more than 60%, it stops toggling.
I have tried to run the troubleshooter but no issues were detected. I have also tried to diagnose the battery using HP PC Hardware Diagnostics Windows app but no issues were detected and all tests passed. I also tried to calibrate the battery but no resolution was found.
Please help me with the resolution on this issue.
12-27-2020 01:54 PM
I reviewed your post and I understand that you are facing issues with the battery.
Don’t worry, I assure you I will try my best to get this sorted.
I recommend you update the BIOS from the below link and check whether the issue is resolved.
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
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12-28-2020 10:19 AM
You have 386 cycles out of an expected life of 300 so you got about 30% more cycles out of it then it was designed for. A full charge only stores 61% of original capacity. This is a perfect example why the simple pass/fail is interesting but proves nothing. This battery simply needs replacement it has done its job and is ready to retire.
12-29-2020 06:18 AM
Okay. So, every isue which I am facing right now like, laptop shuts down at 40% and battery charges from 30 to 60 in a minute and toggling between plugged in and not charging, will be resolved after battery replacement?
12-29-2020 09:42 AM
A bad battery can and does cause all those symptoms. I can guaranty nothing but if you intend to use the laptop you need a new battery. I am saying the odds a new battery will solve all the problems is upwards of 90%