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Message 1 of 9
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Battery issues

HP Recommended
HP Notebook - 15-ay503tu
Microsoft Windows 10 (64-bit)

Hi,

I had recently updated my windows 10 and after the update, I noticed that my laptop doesn't charge beyond 94%. It does say that its charging but it BatteryError.pngnever crosses the 94% threshold. Please find attached a screenshot of the same.

 

I also noticed that the laptop shuts down automatically at around 30% battery. While charging the laptop, the laptop keeps on toggling between the status "plugged in" and "power mode(on battery)" every 2-3 seconds. Once the battery has charged more than 60%, it stops toggling.

 

I have tried to run the troubleshooter but no issues were detected. I have also tried to diagnose the battery using  HP PC Hardware Diagnostics Windows app but no issues were detected and all tests passed. I also tried to calibrate the battery but no resolution was found. 

 

Please help me with the resolution on this issue.

 

Thanks

Lavi

8 REPLIES 8
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Message 2 of 9
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HP Recommended

@Lavi09

 

I reviewed your post and I understand that you are facing issues with the battery.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS from the below link and check whether the issue is resolved.

 

https://ftp.hp.com/pub/softpaq/sp105501-106000/sp105965.exe

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Message 3 of 9
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HP Recommended

Hi,

 

Thanks for your reply.

 

I updated BIOS from the link you gave but it didn't resolve the issue.

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Level 17
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Message 4 of 9
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Please provide a screenshot of the advanced results of the battery test from HP Support Assistant. 


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Message 5 of 9
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Hi,

 

Please find advanced results of battery test.

battery results.jpg

 

 

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Hi,

 

 

battery results.jpg

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Level 17
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You have 386 cycles out of an expected life of 300 so you got about 30% more cycles out of it then it was designed for. A full charge only stores 61% of original capacity. This is a perfect example why the simple pass/fail is interesting but proves nothing. This battery simply needs replacement it has done its job and is ready to retire. 


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Okay. So, every isue which I am facing right now like, laptop shuts down at 40% and battery charges from 30 to 60 in a minute and toggling between plugged in and not charging, will be resolved after battery replacement? 

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Level 17
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A bad battery can and does cause all those symptoms. I can guaranty nothing but if you intend to use the laptop you need a new battery. I am saying the odds a new battery will solve all the problems is upwards of 90%


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