Battery lights blink white and red and laptop is not charging

[rushi6]

It's been two days since my laptop hasn't charged to full. When I plug in my charger, it shows red light (indicating it's charging) and charges to 60% then turns to white  - indicating it's fully charged, but it's not. I tried calibrating my laptop and these are the results: 

Tried troubleshooting by reinstalling drivers, updating the bios, assessing the power chord, and running the system through another OS. None of these solved the issue.

How do I fix this issue? Will changing the battery resolve or the issue is somewhere else? 

Please help

Thanks in advance! 

Ru**bleep**a 

[Dilip_18]

Hi@rushi6,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing Battery issues with the HP Spectre X360 Notebook. It is a hardware issue on the Battery.

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. 

Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

Click on this link  https://support.hp.com/us-en/contact-hp 

For any hardware issue or repair please click on the link Phone Assist Worldwide

Hope this helps! Keep me posted. 

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