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Here is the solution to resolve for 5 Long and 3 Short Blinks on your HP Laptop Click here to view the instructions!
Common problems for Battery
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‎07-07-2024 04:51 AM

HP Recommended
Product: HP Pavilion Aero 13.3 inch Laptop PC 13-be0000 (3B3W4AV)

Hello,

I have tried the options recommended by HP, i.e. letting the battery run down etc. and also followed the instructions below.

  1. Connect the AC Adapter.

  2. Fully charge your battery (99%-100%).

  3. Keep the AC Adapter connected to the computer for 3 hours with the battery fully charged (99%-100%).

  4. Launch HP Battery Check using HP Support Assistant to validate the results.

I did all of this twice.  The battery is 100% but needs calibration.

What else can I try to calibrate the battery?  

Assistance is much appreciated.

Regards  James

James Nel
Category:
1 REPLY 1

‎07-09-2024 08:52 AM

HP Recommended

Hi @JamesNel1,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

I understand that you are having issues with the battery. 

 

Excellent description and a great diagnosis. It is greatly appreciated.           

 

If you have performed all the steps from this document and still having issues, I recommend you contact phone support for service/replacement options. 

 

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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