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    Information
    Need Windows 11 help?
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Common problems for Battery
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HP Recommended
HP Notebook 15-dy1036nr
Microsoft Windows 11

  I tried to do a windows 11 update from 21h2 to 22h2, but the update failed, now when I plug in my battery charger to the computer it says battery plugged in but it doesn’t, charge, the battery percentage keeps going down. I did run some of the suggested hp solutions and one thing I found is a message that said I have corrupted files. I have the computer plugged in now and their is an orange light by the adapter port. Any help would be appreciated 

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