Battery not charging issue

[Savageichigo12-]

I bought my laptop a month ago and today I saw that my laptop isn't charging it says "plugged in,not charging" it charges only when I plug it in wall outlet or when it is shutdown previously I was using a extension cord. It was charging on extension cord earlier but now it isn't. Pls help

I am living in India

[sandytechy20]

@Savageichigo12-

Welcome to HP support community.

It is advisable to connect the adapter to the wall outlet and use the notebook.

However, you can try these steps:

Unplug the charge and use the laptop until the battery drains to 15%. 

Turn off the laptop and turn it back on after 30mins. 

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager: 
1) In the search box, type and open “Device Manager”.  

2) Expand “Batteries”.  

3) Right click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.  

4) Click on “Uninstall”.  

5) At the prompt put a check in the box to remove the current driver  

6) Shutdown the computer.  

7) Remove the battery for minute and then put it back in.  

😎 When the computer comes back up it should automatically find the driver.  

9) Go to Device Manager.  

10) Expand Batteries.  

11) Right click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 

12) Click "Search automatically for updated driver software"  

Do the same thing with Microsoft ACPI-Compliant Embedded Controller.  

You can refer this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.